Discover Card Customer – What Makes Him/Her Tick?
Discover card is known to have the “easiest online account management and credit card application processes.” This is part of the 2006 report by Keynote Systems. 2000 people participated in this exercise and 71% responded that Discover’s system was the most customer-friendly. This makes Discover the #1 credit card company as far as online customer experience is concerned. If you want continuing improvement in online experience, Keynote Systems are the ones to provide on-demand test and measurement solutions. No wonder then that the nationwide Discover card customer base is upwards of 50 million and their cards are accepted by more than 4 million merchants.
The Brand Keys Customer Loyalty Engagement Index Report in 2007 has ranked Discover Card the #1 as far as customer loyalty goes – for 10 years running!
What Makes The Discover Customer Satisfied
It is important to learn what makes Discover a customer-friendly online site, leaving their cardholders completely satisfied.
For customers paying bills as regularly as clockwork every month is a nightmare come true. For them to pay so many billers and on time is an exercise in itself. This is where Discover comes in. You can pay your bills online through your Discover card. Just log into your account and specify the bills you want to pay. You can also set up an automatic bill payment service through which your designated billers are paid automatically, and immediately.
You can opt for paperless statements. Through online means you get to view your monthly statements for the last 12 months. If you opt for the email reminders feature, Discover reminds you your due dates and details of spending. You receive an email every time something assumed to be important happens to your account.
Other services you can access online are:
• Redeeming your CashBack Bonus. There are many options you can exercise to redeem these bonuses. You need to log into your account for this.
• Choosing your card design. There are more than 150 designs from which to choose your Discover card design.
• Effect balance transfers.
• You can easily request cash access cheques.
• You can easily update your personal information relevant to your account – such as your name, address, contact details, among other details.
In addition to the above you can set security features for online shopping. This is quite an important feature and Discover provides its cardholders the option of creating and saving an online number – free and secure – and for every online purchase you make!
All these features on offer are easy to use. The user-friendly site allows you to go through with your transactions in a straightforward manner, hassle free and quick. You can email them by logging into your account. You can contact the customer service department through a designated toll free number if you wish to talk to them. They will return your call within 60 seconds!
The user friendly website is actually so and no wonder it is #1 in Discover card customer loyalty.